FAQs

Don’t see your question here? Contact us and we’ll get back to you as soon as we can.

Getting Here

Where is Thuja Wellness?

Our address is #201-1416 West 8th Ave. That’s the corner of 8th and Hemlock.

Where can I park? 

There is meter parking all around the clinic as well as a pay parking lot just west of us.

What should I wear?

Please wear loose, comfortable clothing and a clip bra if applicable. 

What if I cannot use the stairs up to your clinic?

We have a ramp at the back of the building! Call or email us before your appointment and we’ll make sure someone lets you in that way.

 

Booking Appointments

Can I book online?

Yes you can! Click here to book your appointment now.

What’s your cancellation policy?

We have a strict 24 hour cancellation policy. Cancel within less than 24 hours of your appointment and you will be charged the full cost of the appointment unless we can fill your spot.

What if there isn’t a spot available?

Add yourself to the waitlist and we’ll call you if an appointment opens up.

 

Payment

How much will my treatment cost?

Prices depend on the type of treatment and practitioner you see. Follow this link to book online for pricing breakdown.

Does my Medical Services Plan (MSP) cover treatment?

Most of our services are not covered by MSP. However, many extended health plans do covered Complementary and Alternative Medicine (CAM).

Osteopathy is not covered by MSP. Most extended health plans do cover Osteopathic Practitioners but it does depend on your specific plan. Please check with your health plan prior to treatment to make sure you’re covered. Otherwise, treatment cost will be full price.

Do you bill directly to insurance companies?

We can for acupuncture visits but patients must submit their own claims for osteopathy. Many extended health plans cover osteopathy but we recommend checking with your provider prior to your first visit.

What methods of payment do you accept?

We take debit or credit.

 

Acupuncture & TCM Treatments

Will it hurt?

Most patients experience mild to no pain with acupuncture. You might feel a dull ache or pinch when the needles are inserted but this should subside quickly. Our practitioners use only disposable needles so the process is entirely sanitary.

How many sessions do I need?

Your practitioners will discuss what the best treatment schedule for you might be but generally 1-3 visits per week for at least a few months will ensure that you see results.

Can I exercise after my treatment?

Nothing is completely off limits but you may undo some of the relaxation benefits if you engage in high intensity activity after your appointment.

 

Osteopathy Treatments

Can I exercise after my treatment?

No. To experience the full benefits of your treatments you should not exercise or engage in strenuous activity for the remainder of the day following your treatment.

 

Fertility & Pregnancy Programs

Is massage really an important part of the Fertility Enhancement, Birth Preparation or Postpartum recovery program?

Stress is a common factor in fertility issues, birth preparation and postpartum recovery. Research states that women who have a lot of stress in their lives have difficulty conceiving. There are many reasons for feeling stress during pregnancy. One of the main stress factors of pregnancy is the birth itself as it can bring up a fear of the unknown. Once a baby is born, there is so much for a new mom to cope with: breastfeeding, lack of sleep, hormonal changes and physical healing. Massage helps to destress you by calming your nervous system so that you are able to cope with stress better. It will reduce your cortisol levels which will help balance your hormones for fertility, prepare and soften your muscles for birth and help you deal with the changes a newborn makes in your life.

Can I use my own Massage Therapist?

We do not advise using your own massage therapist when embarking on a Thuja Wellness Fertility Enhancement Program, Birth Preparation Program or Postpartum Recovery Program. Our extremely skilled Massage Specialist has been specializing in pre and postnatal massage for over 10 years. She is brilliant at what she does. More over, She works with all of Thuja Wellness practitioners and collaborates with them to ensure a greater outcome for your goals. A Massage Therapist who is not involved with these programs will not have the same information or insight as our Massage Specialist.